Frequently Asked Questions


Get answers to our frequently asked questions. Alternatively you can contact us direct and talk with a friendly representative.

Q: Do you offer free quotes?

Absolutely! Just contact us with your job details and we will either quote you over the phone or come and see you.

Q: How do I choose the best sparkie?

By carrying out research, which consists of getting references from previous customers. There are many places to read reviews including Google, Facebook and Yellow Pages. You should also develop a project scope to help you understand the kind of task you are dealing with. Also, remember to inquire about the costs and completion timeline.

Q: Are you insured?

Yes, all contractors are insured with any or all of the following. The main one is General Liability Insurance (GL), the other two are Business Insurance and Public Liability Insurance.

Q: Can I Install new LED lights Myself?

No. Although the laws vary slightly between states in Australia, Melbourne does not allow inexperienced and unlicensed personnel to install LED lights on their own. Consider a qualified tradesman to help you install new LED lights.

Q: I need a new internet point, can you help?

Yes, we provide guidelines on how to connect to the Wi-Fi console on the internet using a wireless connection. We also clear your slot before installing the new internet point if at all you do not have an empty connection slot.

Q: Can you install a new switchboard?

Yes, we install more powerful and reliable switchboards at homes, industrial buildings and commercial buildings.

Q: How much does it cost?

Costs are between $50 and $100 per hour, depending on factors such as the complexity of the job and the level of experience. It is important to note that this fee does not include minimum trip fees or additional costs for parts.

Q: What are your opening and closing times?

Our offices are open from 9.00 am to 5.30pm on weekdays. On Saturdays, we open from 9.00am to 5.30 pm. General trading closes on Sundays and any other public holiday in Australia.

Q: What areas do you service?

We provide services throughout the entire Melbourne metropolitan districts and suburbs.

Q: Do you offer emergency services?

Yes. We have an emergency department that works 24 hours a day, 7 days a week to ensure customer satisfaction.

If you have a different question not here please visit our homepage and submit your question into our contact form or call us on 03 8595 9888.